Return and exchange rules

Items purchased from an online shoe store can be returned or exchanged within 14 days of purchase. Terms of acceptance:

• the product has not been used, without damage (scratches, dirt, dust, abrasions, etc.) and any other signs of use;
• The original packaging, labels, tags, and receipt are intact.

You can process a return or exchange remotely, without consulting a manager. Simply send the item and the request form following the instructions below.

Send the goods to the same address/warehouse from which they were sent to you (shipping addresses vary depending on the order, so check the consignment note or accompanying documents for the parcel).

Along with the item, please include a simple, free-form statement indicating the reason for the request, whether you require a return or exchange, where to send the new item, or the refund details, the order number, and the customer information provided during checkout.

Refunds are issued within 7 days of receiving your package. Exchanges are processed within 3 days of receiving your package.